The Bristol manufacturer continues to investigate the root cause of how wheels could have become detached from a small number of Unicorn caravans
Bailey Caravans has moved to further reassure Unicorn customers this week, following an earlier product recall due to wheels becoming detached from some models.
Caravan Times spoke to Bailey marketing director Simon Howard earlier today, who revealed “we are actively working with our suppliers to follow up on every possible lead”. He added “We’re confident we can find a solution and eliminate any further issues”. Click here to read the full Q& A interview with Simon Howard
Last week the Bristol manufacturer announced the recall on all single axle models in the luxury Unicorn range following a number of reports occurring within the space of a fortnight. A full recall was then issued for safety reasons, although the number of Unicorns affected “amounted to 0.3% of those sold” according to Bailey.
While the firm has so far been unable to find the root of the problem, Bailey Caravans today released an update to share its findings so far. According to the report, “no units manufactured before the week commencing 22/11/10 have been affected by this issue, and neither have any Unicorn Barcelona or Seville models. Bailey stated that “as a result we no longer consider these particular caravans to be at risk – which reduces the potential number of units affected from 3,356 to 1,202”.
A third party crash inspection expert has been employed to assist with the process, while Bailey has also purchased an affected Unicorn model with the aim of re-creating conditions that could cause this type of failure. In the meantime the firm has re-iterated the advice issued last week on the importance of torquing the wheel bolts of a caravan (in accordance with the guidelines laid down in the Owner’s Manual) prior to travelling with the vehicle.
If customers are unable to carry out this task, Bailey advise taking the caravan to the nearest Approved Bailey Retailer or Service Centre. As a gesture of goodwill Bailey is currently carrying out all necessary repairs to vehicles free of charge. Click here for full details of how to contact your Approved Bailey Retailer or Service Centre. Alternatively you can telephone the Bailey Customer Helpline on 0117 305 2939 or email helpline@baileycaravans.co.uk
