By William Coleman
The Caravan and Motorhome Club have taken home the gold award at the UKCCF National Awards. The Club’s contact centre won the ‘Medium Contact Centre of the Year’ category at the event held at the Hilton Doubletree Hotel in the Stadium MK, (home of the MK Dons) on Friday 25th October.
If you have ever had to call your broadband or mobile phone provider you know that it can sometimes be a little bit challenging. So knowing that your Club has an award winning contact centre just makes being a member even easier.
The Club won the strongly contested category for contact centres with 50-200 seats, beating competition from other finalists including Ikano Bank, Policy Expert and Yopa.
Peter Martin, head of operations, membership services at the Caravan and Motorhome Club was present to collect the award; he said: “We are delighted to receive this award, which is a wonderful recognition of the hard work of all those involved.
Not only from those answering the phones on a daily basis and providing the excellent customer service expected by our members and potential members, but also all of the back office support teams, our team leaders and centre managers. I would also like to thank the rest of the Club, as without their support this would not have been possible.”
Caravan and Motorhome Club call centre employees are required to promote and sell a range of the Club’s services and products, handle member and non-member enquiries and resolve any complaints to the required standards. All staff trained thoroughly to provide excellent customer service at all times.
The UKCCF Awards recognise individual, team and company best practice amongst the UK’s 6000+ contact centres – rewarding innovation, team-working, employee engagement, the delivery of superb Customer Experience and more.
