Discover Leisure customers ‘unlikely’ to get their caravan deposit back

by Chris Jefferies
When the UK’s largest dealer network announced last month that it had gone into administration, many caravanners feared the worst from Discover Leisure.
With deposits taken from several unsuspecting customers at the NCC Motorhome and Caravan Show and many more relying on Discover for repair work under their warranty, doubts were raised as to the company’s ability to fulfil its obligations.
This week, Caravan Times has spoken to administrators KPMG to get an update on the current situation and there is some good news and some bad news.
Alison Anderson, spokesperson for KPMG, said: “Customers who have paid deposits are invited by the administrator to complete a form to register as an unsecured creditor. However, we would warn people who have paid deposits that it is unlikely that there will be sufficient funds to provide a return.”
This will affect only those who paid by debit card or cash, she added, since credit card customers can apply for a “recharge” from their bank or credit card provider.
Ms Anderson continued by saying: “With regards customers who have used storage on site or were undergoing warranty repair work – virtually all of these customers have been liaised with, bar a tiny handful, who we are struggling to contact. The vast majority have their caravans back or moved elsewhere.”
Any customers who still haven’t had their issue resolved are advised to call KPMG on their dedicated Discover Leisure helpline: 0845 617 1490