By William Coleman
In a recent award show one of the top caravan and motorhome insurance companies and their touring holiday partner have taken home the gold for their customer-focused claims handling service.
The Halifax-based company collected the Claims Team Award at the 2019 UK Broker Awards – the leading platform for national recognition within the insurance broker market.
Judges said Caravan Guard really outlined its high pedigree in its entry this year. Managing Director, Ryan Wilby, said he was delighted the company had been recognised in the industry for delivering an excellent claims handling service to its customers.
“Strong teamwork between our internal and underwriter claims teams has helped to simplify the customer claims journey and lead to quicker settlements,” he said.
“Customers often say that a test of a good insurance company is the way they handle their claim. So to have the work of our Claims Team recognised with this award is fantastic and a testament to our passion to deliver brilliant customer experiences.
Caravan Guard claimants are extremely satisfied, on average rating their overall claim experience nine out of 10, when responding to their customer satisfaction survey.
The Claims Team also has strong links with specialist repairers, manufacturers, dealerships and holiday parks. Their specialist product knowledge allows them to deliver a tailored claims service to customers.
The Caravan Guard team also made the shortlist for the Customer Service Award and Personal Lines Broker of the Year. Whilst they didn’t win in these categories it was a fantastic achievement for their team of positive people to be recognised.
To find out more about Caravan Guard and their great value, highly rated caravan or motorhome insurance visit www.caravanguard.co.uk and for static caravan or holiday lodge insurance visit www.leisuredays.co.uk
