by Joe Jeffrey
Fellow caravanner acquired as Campbell’s new service manager at popular dealership
Campbells Caravans in Lostock Hall, Preston, has succeeded in enticing a skilled and experienced service manager away from the automotive trade and into the world of caravanning in a bid to enhance its delivery of customer service.
Rob Clarkson, from Much Hoole in Lancashire, has spent the last 30 years working in the motor industry and most recently managed the aftersales service offering across three major North West car dealerships for a large automotive retail group.
His love of caravanning and his personal experience as a Campbells customer, Rob purchased a Bailey caravan in 2014, encouraged him to take up the role of service manager at the family run dealership.
Clarkson said: “Campbells is a well run dealership with a clear understanding of just how important customer satisfaction is to the longevity of their business. They’ve been operating now for over 46 years and have run an NCC Approved Workshop for over 15 years, so that says a lot about their commitment. However, they are not ones to rest on their laurels. They want to constantly delight their customers and recognise that there is always room for improvement.
“My professional experience with a volume operator in the automotive industry matched with my personal passion and understanding of caravanning means I can really help deliver great service to our customers and make a solid contribution to the future success of the business,” he added.
Campbells Caravans is a third generation family run dealership with both a caravan and motorhome sales and servicing offering.
Daniel Campbell, director of Campbells Caravans, said: “We’re extremely excited about Rob’s appointment. Historically, customer service standards in the automotive trade have been subject to much more scrutiny than other industries. As a result, Rob’s level of training and experience of customer centric initiatives is extremely advanced. This is really exciting and we hope to raise the benchmark for our business and for our industry. We are always looking for new ways to improve the service we offer to our customers.”
