Caravan toilet manufacturer Thetford has announced it is to give away a new drainage device to customers with a C250 CWE toilet in a bid to prevent more flush pumps being broken.
Following a number of reports of broken pumps, Thetford has identified that C250 CWE cassette toilets which were manufactured before April 1st 2010 are susceptible to the problem, which in most cases has been caused by frost.
To avoid the problem, the company – which provides toilets to many of the leading caravan manufacturers – has designed a new drainage solution which they say guarantees better drainage of the flush and water tank system.
Utilising an additional drain tube, the solution removes the issue for the affected models as well as improving the drainage capability of the more recent versions of the toilet.
The Dutch company, which recently celebrated its 40th birthday, has therefore made the additional retrofit drainage tube available free to anyone with a C250 CWE model cassette toilet, regardless of whether it was the older or newer versions.
A quick fix
Customers who request the new drain tube have been advised that they should be able to install it themselves.
Thetford say that it takes around ten minutes to attach and in most cases a professional won’t be required to fit the new device.
Anyone who wishes to request the drain tube along with installation instructions free of charge has been asked by Thetford to email them at C250draintube@thetford.eu.
Emails must include contact details, the serial number that is written on the bottom of the toilet’s holding tanks and the make and model of their caravan as well as its chassis number.
Thetford also announced the launch of its new website this week (November 8th), which the mobile sanitary system manufacturer has developed in partnership with its web marketing partner, eFocus.
