Specialist insurer Caravan Guard has been shortlisted as a finalist in the UK Customer Satisfaction Awards 2021.
It reflects the work carried out by the Halifax-based firm to implement a new framework around customer feedback.
The changes are improving standards for what is already a high level of customer service, ensuring everyone gets the best assistance when it’s required.
Ryan Wilby, managing director at Caravan Guard, said: “It’s a great honour to be nominated as finalists in the UK’s most prestigious customer service awards.
“This shortlisting is testament to the fact that we aim to continually push the bar ever higher when it comes to delivering brilliant customer experiences and market leading cover for our customers.”
It’s not the only award where Caravan Guard has been getting attention recently, as the insurer took gold as What Motorhome magazine’s Insurance Provider of the Year 2021.
The judges noted that as well as a highly competitive price, Caravan Guard was comprehensive in what’s included, with UK breakdown cover as standard.
It beat 19 other providers to the top spot, as insurers that specialise in cover for leisure vehicles were pitted against each other over features, benefits and cost of premiums.
Neil Menzies, director of Caravan Guard, said he was delighted the company’s cover had been recognised as market-leading.
He added that this comes at a time when demand for caravan and motorhome insurance is at an all-time high, as the lifestyle welcomes many newcomers.
Caravan Guard has more than 30 years of experience in the industry and over 110,000 customers.
It insures everything from luxury motorhomes and static caravans to folding campers and trailer tents, meaning it can cover most holidaymakers’ setups.
Joining one of the UK’s recognised caravan clubs earns owners a ten per cent discount on any Caravan Guard premium.