Bailey Caravans has launched an online service for caravan owners to order genuine Bailey parts and accessories. Bailey Parts Direct allows customers to order items using a website and have them delivered either straight to their home, or straight to their caravan while on holiday in the UK.
The parts ordering service will initially be made available to any postal address in the UK. Bailey has revealed plans to roll the service out to customers residing in mainland Europe at a later date. The Bristol manufacturer has set a target to dispatch all orders for in-stock items within two working days.
3,000 parts for classic and new Baileys
Traditionally a Bailey customer would have to order replacement parts via their retailer. Bailey has explained that this will remain the case for all items required to be fitted by an Approved Bailey Service Centre under the terms of the caravan warranty. However the firm is now also able to offer around 3,000 parts for caravans up to ten years old. And it is these items which have been made available for owners directly through this new website.
Orders placed through the site will be handled by the same Bailey Customer Services team who supply the existing Approved Service Centre network. However Bailey hope to further reassure owners by altering staffing procedures to allow it to offer a more continuous service throughout the year.
“The world we now live in”
With a service said to be the first of its kind for the UK caravan industry, Bailey managing director Nick Howard was confident their new offering meets customer expectations. “We have all become increasingly familiar with e-commerce and the convenience of ordering items from the internet. Given that is the world we now live in it is important that we can provide our customers with the level of service that they have come to expect when shopping on the internet”.
“We believe the creation of the Bailey Parts Direct web site is an important step forward in this regard and hopefully one which will enhance the owners enjoyment of our caravans” he added.
