By Joe Jeffrey
Glitches in new payment system to blame, says AA
A number of motorists using the Dartford Crossing between Kent and Essex are being charged twice due to a glitch with a payment system, the AA has said.
Despite being introduced back in November 2014 new payment system, Dart Charge, which replaced tollbooths on the Kent-side of the crossing, is still not without its teething problems according to some road users.
Motorist Clive Turrell tweeted: “Twice I’ve credited my account online without it appearing on my account. When you call, staff haven’t a clue.”
Edmund King, the president of the AA, said: “The new scheme has undoubtedly eased the congestion at busy times but, for some, there is a new concern regarding the behind-the-scenes bureaucracy that accompanies this supposedly high-tech, non-stop tolling.”
In response, a spokesman for Highways England said: “The vast majority of the 100,000 chargeable crossings at Dartford made each day are processed accurately and smoothly.
“Given the scale of transactions from time to time errors will be made for which we apologise unreservedly.”
Have you used the Dartford Crossing since implementation of the new payment system? If so, what has your experience been like?
