By William Coleman
Back in February of this year I was invited to visit the grand opening of the brand new Erwin Hymer centre by Travelword. The new state of the art Travelword HQ is a one stop shop for the motorhome lover. Now following their latest addition they really do have everything all under one roof.
Erwin Hymer Centre Travelworld has set up a new windscreen repair and replacement division headed by the company’s former customer services manager, Annabel Edwards.
The new division offers customers windscreen installation at the new service centre, as well as many UK addresses. Customers can also opt for a supply-only service and the new windscreen team will even speak to insurers on behalf of customers.
Annabel said: “My 20 years as customer services manager taught me a lot about the very specific needs of customers. They simply don’t want the headache of finding insurance paperwork, dealing with several different parties or travelling long distances to repair a simple crack, chip or leak in their windscreen.
They want ease and one point of contact who they can deal with directly and who will see the process through until it is complete.”
The opening of the new 5.5-acre site in February complete with 20 bay service centre, Class 7 MOT bay and impressive customer showroom and lounge, has been a further driver behind the launch of the new division which further enables the concept of a one-stop-shop for the premium brand motorhome dealership.
Coupled with Annabel’s decades of unrivalled experience encompassing the installation and supply of American RV, Hymer, N+B, Dethleffs and Carado screens and side glass, the new set up is the next intuitive step for the company.
Leading the customer services team is newly appointed Claire Hastings who previously co-ran her own family business franchise. Claire said: “It’s the perfect time to start my new role, everything is fresh and lots of positive plans are in the pipeline, Travelworld is an exciting place to be right now.”
The site really is state of the art, not to mention absolutely gigantic. No matter what you may need for your motorhome this location has it all.