By William Coleman
Verdicts from customers staying with Park Holidays UK have resulted in the group receiving the highest possible rating from a leading independent reviews website.
The company is now the proud bearer of the 2020 Feefo Platinum Trusted Service Award, based on the number of glowing reviews posted by park guests.
The honour comes after three successive years of Park Holidays UK gaining gold status from Feefo as a result of attracting consistently favourable verdicts from families.
The top-level platinum award is held by only a small elite of holiday firms which allow customers to post unedited reviews via Feefo, and receive an exceptionally high scoring.
In 2019, said Feefo, almost all of the guests summing up their satisfaction with Park Holidays UK gave it a rating of 4.5 or 5 – the maximum score – based on their experiences.
Feefo is one of the world’s most trusted travel review websites because only holiday guests verified as genuine customers are permitted to comment.
They are invited to rate the company on any aspect of its performance, from how easily a booking can be made to the standards of accommodation and the quality of the entertainment.
Tony Clish, director of the group which now has 31 coastal parks in Southern England, said that all members of the staff team should take a bow:
“This is a fantastic achievement of which everyone at the company can be proud, not least because of what customers are saying in their reviews,” he said.
“Our high quality standards always earn a thumbs-up, but guests are just as keen to comment on the relaxed atmosphere, friendliness, and hospitality they enjoy.
“Making this happen is entirely down to the enthusiasm of our loyal and hardworking staff – and many reviewers say what a great difference they make to their stay.
“It’s always our aim to provide guests with the best possible holiday memories, and we are delighted to be exceeding their expectations in so many different ways,” added Mr Clish.
Bookings for 2020 have got off to an extremely strong start, he reports, and sales of holiday caravans and lodges look likely to set a new record high this year.
More information about the group’s parks, and details of holiday deals and holiday home ownership opportunities, can be found on Park Holidays UK’s website at www.ParkHolidays.com
