by Tom Leaning
The British-based caravan and motorhome dealer, Marquis, have continued developing their ambitions for the future by enrolling their Branch Managers and Sales Managers onto a Management Development Course to further improve their industry skills.
As an NCC Dealer Marquis are required to conform to codes of best practice and minimum standards when selling new and used motorhomes and caravans and associated services. Their branches are monitored by a central source and strive to continually improve and invest in staff, premises and maintaining customer satisfaction.
Modules such as Self Management, Leading Effective Teams, Effective Communications, Managing Change and Staff Motivation were all covered as part of the training, with the team of 20 Branch Managers and Sales Managers taking part. The course ran over three days and all of the candidates passed suitably with flying colours and achieved a certification from the Central College Nottingham.
Commenting on the Management training, Graham Davidson-Bowman, Commercial Director said: “As part of our commitment to the staff and our customers, ongoing training is vital in a large organisation like ours. We seek to enhance the already high standards we set our Managers and by completing this course, we have given them the tools to improve not only their own skills but the staff that work for them.”
The Service Management Team for the Marquis network are also completing this course in the first quarter of 2017, which again confirms Marquis’s investment in their staff.
For further information about Marquis visit the website www.marquisleisure.co.uk
