The Camping and Caravanning Club launch improved app for smartphones and tablets

by Joe Jeffrey

Improved app released by Camping and Caravanning Club

The Camping and Caravanning Club has updated its popular SiteSeeker app – used for planning escapes to Club Sites, Camping in the Forest Sites and Certificated Sites – and has now launched a new app called Out & About for members interested in social camping too.

Already containing details on more than 1,600 UK caravan parks and campsites, the SiteSeeker app, which has already been downloaded by 150,000 campers, caravanners and motorhomers, has now been improved to allow users to filter and browse sites by pitch type, facilities and location.

The app can also track user location and suggest local campsites for holidaymakers currently on the road, as well as advice for those new to camping, and information on joining the Club.

The SiteSeeker app is now supported by an all-new app aimed at social camping too. Called ‘Out & About’, it lists details of all Club Meets, Rallies and Temporary Holiday Sites.

Simon McGrath, Camping & Caravanning Magazine’s editor-in-chief, said: “The improved SiteSeeker app, and the all-new Out and About app, represent a great leap forward for campers planning a UK holiday.

“Whether they’re campers researching a full-facility UK Club site, or Club members considering social camping for the first time, the two apps are a fabulous resource, providing them with information at their fingertips on their smartphone or tablet, and making camping more accessible than ever before.”

Both apps are available for download from the Google Play and App Store by clicking here.

Caravan businesses urged to improve customer service at consumer rights seminar

by Joe Jeffrey

New business seminar held to highlight need for quality customer service

A consumer rights seminar attracting 130 delegates from caravan parks across the Heart of England and Mid Wales to Shrewsbury Town Football Club’s Greenhouse Meadow Stadium has called upon leisure vehicle businesses to improve customer service for caravanners and motorhomers across the UK.

The seminar, titled ‘In it Together’, focused on new consumer law regulations introduced on October 1, 2015 and the drive to retain and win new business through improved customer service.

Speakers included Salop Leisure’s joint managing director Mark Bebb, Tozers Solicitors’ managing partner Paul Kelly, Swift Group’s customer operations manager Julie Clark, ABI (UK) Limited’s operations director Paul Clackstone and Compass Insurance’s managing director Dave Sheath.

“I passionately believe that we, as an industry, need to improve the customer service associated with selling touring caravans, caravan holiday homes and luxury lodges,” said Bebb. “All parts of the supply chain have their own responsibility which they need to take seriously if we are to drive improvements.

“The seminar helped to highlight areas where we could all improve service levels. Everyone in the supply chain relies on each other to deliver great customer service and by all doing a better job we will ultimately sell more caravans.”

The seminar comes as Bailey of Bristol has announced a series of new initiatives set to provide more emphasis on customer service aftercare as part of its Project Aurora Programme, as detailed here yesterday.

Black pudding wars come to Lancashire caravan park

by Joe Jeffrey

Battle of the black puddings hits Lancashire caravan park

A North Lancashire caravan park is to stage a black pudding ‘beauty contest’ in a bid to avoid upsetting customers who can’t agree on the authentic recipe.

Moss Wood Caravan Park near Lancaster says it has so far avoided stocking black pudding in its new park shop because of conflicting views among holiday guests.

But whilst suppliers of genuine Eccles cakes, ginger parkin, Lancashire cheese and local beers have proved uncontroversial, the county’s most famous food is stirring deep feelings.

According to park director Henry Wild, customers have pointed to a number of different producers as the sole source for black puddings made the traditional way.

Now, the park has decided to settle the dark dilemma democratically by holding a black pudding pageant in which guests can vote on their favourite.

The pudding getting the largest rating of approval, based on both its appearance and taste, will be crowned as the shop’s officially adopted brand.

Owner, Wild, hopes the result will put an end to the good-natured disagreement among some guests before a black pudding war breaks out across a park best known for its peace and tranquillity.

He said: “With many parts of the county having their own black pudding makers using slightly different recipes, it’s not surprising that this issue has ignited strong feelings.

“It also comes at a time when black puddings have recently stepped into the national limelight by being labelled a “superfood” which is low in fat, meat-free, and high in iron and calcium.

“We have realised that this is not a matter on which we are able to pass final judgement, so we have decided to hold blind tastings in order to establish the best-liked brand.

“I hope this will finally put an end to the inflamed passions around this subject, and that future breakfasts on the park will be enjoyed in an atmosphere of peace and harmony,” added Wild.

Moss Wood was established 40 years ago by Blackpool-born Syd Wild, and is now run jointly by him and his son Henry – both of whom have disbarred themselves from the judging process.

Bailey implements new customer service initiatives as part of Project Aurora Programme

by Joe Jeffrey

Bailey concentrates on providing even more emphasis on customer service aftercare courtesy of Project Aurora

In an age where competition is rife and customer service is key, it is rather important to bring your A game to the table when looking to stand out from the crowd – and for that matter sell caravans and motorhomes. And now it looks as though Bailey of Bristol, renowned for its quality customer service ethos, have done just that with the implementation of a series of new customer service initiatives to enhance owner satisfaction as part of the company’s Project Aurora Programme, including emphasis on a new retailer training scheme.

In spite of Bailey’s encouraging customer service performance, as is evident by the number of awards bestowed upon Bailey from within the leisure industry over the years, the company is, it says, appreciative that more can be done to further improve customer satisfaction in the future and has been taking active steps to do so. Consequently, in the event that customers experience a problem with their caravan or motorhome, the company is now in a much better position to support its Retailer Network to respond to any issues to minimise any possible inconvenience to the vehicle owner.

Central to this is a national Retailer Training Programme which will be hosted in a dedicated new in-house training centre over the coming months. The training courses cover a wide range of subjects for retailer service technicians aimed at familiarising them with Bailey products and enhancing their ability to undertake the more common repairs. To provide additional guidance in this area Bailey has also produced a series of ‘how to’ videos which are available for retailers to access and download from an on-line library.    

Should more complex vehicle repair be required, such as that caused by storm or road accident damage, Bailey has commissioned a new eight-bay service centre at South Liberty Lane staffed by a team of fully qualified technicians to carry out this work. This facility is supplemented by a fully equipped rapid response vehicle which, where necessary, will attend to vehicles on retailer premises, storage facilities or even on customers’ driveways.

Commenting on this new investment managing director Nick Howard said: “Customers are generally accepting that from time to time there may be issues with a product, particularly one as complicated as a caravan or motorhome. Naturally our goal is to prevent these problems from occurring in the first place but if they do occur then it is vital that we, in conjunction with our retailer network and our supplier partners, respond to them as quickly and efficiently as possible”.

“We believe that these new customer service initiatives will allow us to do this more effectively as we look to enhance the overall enjoyment that our owners receive from their Bailey leisure vehicle” he added.

What do you think of Bailey’s new initiative? Let us know in the comments below.

Highlands park introduced electric cars for guests to use

by Joe Jeffrey

Toots the Twizy proves popular at Highlands holiday park

A West Highlands holiday park praised for its conservation work has now moved up another gear – by making available an eco-friendly electric car for its guests to use.

Caravanners staying at Sunnyside Croft in Arisaig – about 35 miles NW of Fort William in Scotland – will now be able to explore the region in a quirky Renault Twizy.

The fun electric car, which can reach a top speed of 50mph, has a range of about 40 miles between re-charges, even on the steep, twisting Highland roads around the park.

The Twizy has been christened ‘Toots’ by business owner Julie Bryce whose park was once again this year awarded the prestigious David Bellamy Conservation Award at its top gold level.

It was 14 years ago that Julie and her husband Ian swapped their Glasgow building contracting business for a rural lifestyle with their family on the 45-acre croft on the Road to the Isles coastal route.

Six years ago, they decided to dedicate a part of the croft with dramatic sea and mountain scenery to 40 pitches for touring caravans, motorhomes and tents.

They also determined to run their new enterprise along sustainable lines, and to do what they could to ensure that the park was as welcoming to wildlife as it was to guests.

Initiatives include the dedication of wildlife corridors around the edge of the park, and the creation of wildlife habitats from brash heaps for insects and small mammals to bird boxes.

Making his 2016 award, David Bellamy applauded the scores of native trees planted by the couple, and their maintenance of the traditional hedgerows, both providing valuable wildlife habitats.

He praised too the moves made to minimise energy usage across the park, including the use of recycled glass “eco-wool” to insulate the toilet and shower building.

Julie and Ian said that they were both extremely delighted with the news that they had received the top gold level of the David Bellamy Conservation award for the fourth year in succession. Julie said: “We are always looking for new eco-friendly ideas with a bit of a difference which visitors will enjoy, and our new Twizy fits the bill perfectly!”

“Although a lot of our guests arrive with touring caravans or in motorhomes, many prefer a smaller, niftier type of transport to get around during their holiday.

“And because there’s no noisy engine in the Twizy, you feel much closer to the natural surroundings whilst knowing that carbon emissions have been cut drastically,” she continued.

The head-turning car will be available for guests to hire at around £25.00 per day, and can be used to access many hidden gems in the area which are beyond the reach of larger vehicles.

Sunnyside Croft is a member of the Eco Travel Network, a not-for-profit company which owns and insures lightweight electric vehicles for self-drive hire.
 

Chichester caravan park smashes charity target for local hospice

by Joe Jeffrey

Over £4,500 raised for local hospice

Staff at a holiday park in Chichester have teamed up with guests and members of the local community to create a four-figure windfall for a local hospice.

Chichester Lakeside Holiday Park presented St Wilfrid’s Hospice with a cheque for just over £4,500 last week as a result of the park’s fundraising efforts involving many of the park’s 60-plus employees.

For the past 12 months, the park has persuaded guests to put their hands in their pockets in a good cause by arranging a raft of different fun events, including summer fares, Christmas parties and Easter egg competitions, together with car boot sales, competitions, and a range of fundraising activities for youngsters.

According to park administration manager Sharon Dawes, the aim was to beat the £3,500 total raised by the park last year for the Arundel children’s hospice Chestnut Tree House – something the park and its employees and guests easily achieved.

During the park’s fundraising efforts, a number of prize donations were offered by nearby traders, ranging from major supermarkets to a local farm shop.

These, along with gifts from members of staff, helped swell the takings from activities such as draws and tombolas which were supported both by local residents and park guests.

Chichester Lakeside’s cheque was presented by Dawes to St Wilfrid’s Hospice charity co-ordinator Alisa Lakeman-Ford at the charity’s headquarters nearby.

Thanking everyone at the park for their tremendous effort, Alisa said that the hospice receives only 13 percent of its funding from the NHS and needs to raise an additional £6.7 million each year.

This largely comes, she said, through the support of the local community – and that Chichester Lakeside Park had shown itself to be a very kind and generous neighbour.
 

Team of Salop Leisure runners supports new Shrewsbury road race

by Joe Jeffrey

Salop Leisure employees take to 10k run in Shrewsbury

A team of runners from an award-winning caravan dealership have completed a ten kilometre road race in Shrewsbury.

The nine-strong team of employees from Salop Leisure joined 991 additional runners for the Mercedes Benz Shrewsbury 10K, organised by Ultimate Fitness Experience, and were led by Salop chairman Tony Bywater.

First of the Salop Leisure runners to complete the course was Will Butler, who completed the run in 50 minutes. This was closely followed by team mates Jordan Smedley, Andy Davis, Beth Edwardes, Ed Glover, Dylan Roberts, Tanya Bebb, and Scott Higgins.

“We were delighted to support the race, which is good for the town’s profile and promotes health and fitness amongst the citizens of Shrewsbury,” said Tony Bywater. “There are massive personal benefits associated with fitness and good health.

“Improved fitness has been shown to improve concentration levels and productivity, as well as making individuals feel better about themselves.”
 

COMPETITION: Win a Nixon Unit EXP Alarm Chronograph Watch

by Joe Jeffrey

Win a new Nixon Unit EXP Alarm Chronograph Watch worth £125 in our latest giveaway here now

When it comes to hitting the road in your trusty caravan or motorhome, it goes without saying that planning your journey is key and, if you’re anything like us, timing is everything.

From planning your route and setting off before those pesky traffic jams start to build up, to checking in as early as possible to grab the best pitch to making sure you check out on time, it certainly pays to be organised and that’s where our latest competition comes into play.

CaravanTimes has teamed up with the UK’s leading online watch retailer, WatchShop.com, to offer one lucky reader the chance to win an essential piece of equipment needed to ensure your next trip goes without a hitch – the Nixon Unit EXP Alarm Chronograph Watch worth £125.

Designed specifically with caravanners and campers in mind, the Unit EXP Alarm Chronograph Watch from top quality watchmakers, Nixon, is certainly targeted at those who enjoy the great outdoors. Features include an LED flashlight capability to light your trail, as well as a thermometer and essential compass so you can prepare for your hikes in style and find your way wherever you are. It’s even got a handy little Morse code function which helps you find your keys in the eventuality that you drop them en route.

Looking to handle a bit of rough terrain? Well the Nixon Unit EXP has got you covered too, coming fully protected in a polycarbonate case featuring stainless steel bezel and custom silicone band for durability and comfort.

Full specs are:

Movement: Custom digital with LCD display in either positive or negative high contrast. Functions include LED Flashlight, compass, thermometer (in either celsius or fahrenheit) , time of day (12 or 24 hour), day/date, calendar range from 2005-2105, dual time, alarm, chronograph, timer.

Dial: Positive or negative LCD display with custom injection molded polycarbonate dial ring and backlight function.

Case: 50mm wide, 100 meter / 10ATM custom molded polycarbonate case in matte finish. Solid Stainless steel bezel with integrated pusher guards. The case is equipped with a domed hardened mineral crystal, 4 custom molded stainless steel pushers, and a stainless steel screw-on caseback. The band is secured with solid stainless steel screw pins.

Band: 24mm custom molded silicone band with soft touch feel and ultra comfort, patented locking looper, and custom molded polycarbonate buckle with stainless steel screw bars.

For your chance to win, simply like our Facebook page here and complete the form below. Be quick though, we’ll be announcing the winner in our newsletter on 15 April, so make sure enter today.

Competition rules:
The lucky winners will be picked at random at midday on 15 April 2016 and will be notified via the email address supplied in the entry form
Only one entry per person
No purchase necessary
No cash or alternative will be offered
This competition is open to new or existing CaravanTimes members and Facebook fans only
No employees of CaravanTimes or StantonPace Ltd may enter
The competition is open to UK residents aged 18 and over

 

Traffic Index reveals UK traffic is worse than five years ago

by Joe Jeffrey

Traffic congestion in UK on the rise as rest of Europe sees improvement

Traffic congestion in the UK’s biggest cities is 14 per cent worse than it was just five years ago, according to a major new report released this week.  Across the rest of Europe, average congestion is actually three per cent down over the same period.

The annual Traffic Index from TomTom shows average UK journeys in 2015 took 29 per cent longer than they would in free-flowing conditions – up from a 25 per cent delay in 2010.  

The analysis of 14 trillion pieces of traffic data worldwide showed that the morning rush hour is almost ten per cent more congested than in 2010, with the evening peak nearly a fifth 19 per cent worse – suggesting that people return home in a narrower time period in the evenings .

The average commuter driving to and from work in the UK’s top 25 cities wasted 127 hours (more than five whole days) stuck in traffic during 2015.  

Congestion has got four per cent worse in the past year alone. It’s risen in 17 of the 25 UK cities in the report, with a further four remaining about the same. Only Nottingham, Portsmouth, Middlesbrough and Preston have shown slight decreases.  

The TomTom Traffic Index analysed traffic patterns in 295 cities globally and found that Belfast was once again the most congested city in the UK – and 14th worst in the world.  Journey times in 2015 were 40 per cent slower than free-flow traffic throughout the day – peaking at 86 per cent longer in the evening rush hour.

London is the 20th most congested city worldwide – and second worst in the UK – with journey times 38 per cent slower, rising to 66 per cent in the evening peak. The Northern Powerhouse of Manchester (37 per cent slower) moves up into third place, overtaking Edinburgh (37 per cent) and Brighton (34 per cent).  

The next five worst cities for congestion are Hull, Bournemouth, Newcastle, Bristol and Sheffield.

“Transport authorities are managing congestion with well-engineered policies, but you can’t just build your way out of traffic jams”, said Ralf-Peter Schaefer, vice-president of TomTom Traffic.  “Studies have shown that policies of ‘predict and provide’ are unsustainable.  Building new motorways and ring roads doesn’t eliminate congestion.  More must be done to better manage existing road space and to spread demand.  

“People simply aren’t doing enough to change their travel habits – such as working flexible hours, avoiding peak commuting times, making use of real-time traffic information and trying alternative travel modes.

“If only five per cent of us changed our travel plans, we could improve traffic congestion on our main roads by up to thirty per cent”.

Globally, Istanbul has been knocked off the top spot by Mexico City.  Commuters in the Mexican capital can expect to spend 59 per cent extra travel time stuck in traffic during the day, rising to 94 per cent in the evening peak period – a total of 219 wasted hours a year.   

The next most congested big cities worldwide are Bangkok (57 per cent), Istanbul (50 per cent), Rio de Janeiro (47 per cent) and Moscow (44 per cent).

TomTom has been collecting traffic data since 2008 and over that period, the UK city that has recorded the largest overall growth in congestion is Coventry – up a staggering 67 per cent.  Stoke-on-Trent has seen the biggest increase in rush hour congestion, at 44 per cent.

But Cardiff can give itself a pat on the back, with overall congestion down 19 per cent since 2008.  

The TomTom Traffic Index is the only global measurement of congestion comparing travel times between non-congested hours and rush hour periods, for passenger vehicles.  It takes into account local roads, main roads and motorways across 295 cities in 38 countries on six continents.  

CoPilot launches new sat nav app designed specifically for caravanners and motorhomers

by Joe Jeffrey

New sat nav app designed specifically for caravanners and motorhomers waves goodbye to data charges

CoPilot has teamed up with global leader in GeoLogistics solutions and navigational software, ALK Technologies, in order to produce a brand new online navigation app specifically for caravanners, motorhomers and other leisure vehicle users.

CoPilot Caravan for smartphones and tablets enables users to take the strain out of being in control of a caravan or motorhome by automatically generating customised routes based on vehicle size and class, taking into account each vehicle’s height, weight and length, so as to avoid narrow local roads and while preventing dangerous or costly run-ins with low bridges and other restricted roads.

Additional touches that look set to make life on the road easier include clear, easy-to-follow directions designed to reduce driver distraction, on-screen alerts to provide early warning about potential hazards such as lateral winds, steep inclines and sharp bends, voice-guided turn instructions, automatic route recalculation, advanced lane guidance at motorway exits and junctions plus speed limit warnings when posted speed is exceeded and safety camera warnings, and much more.

Furthermore, the CoPilot Caravan app also provides access to millions of useful pre-installed locations including camping sites, motorway services and petrol stations, and, if you’re thinking of heading further afield, the app also enables the use of its built-in multi-stop itinerary builder with the ability to add up to 50 stops across the continent, saving save time and fuel costs.

12 months of real-time traffic service is also included, to help drivers avoid unexpected delays on route, whilst free map updates of Europe also come as standard.

Another impressive thing about the CoPilot Caravan app is that you don’t actually need to be online or access your smartphone or tablet’s data allowance when it comes to using it, so you can rest assured knowing that data roaming charges will be a thing of the past.

“We’ve taken a great deal of care to create a CoPilot sat nav app designed specifically for the unique navigation needs of caravan and motorhome drivers.” said David Quin, VP consumer applications at ALK Technologies. “CoPilot Caravan is a powerful and affordable tool to navigate your motorhome or caravan confidently throughout Europe, leaving users free to enjoy the drive without worrying about travelling on a restricted road or losing guidance in areas with spotty data coverage.”

CoPilot Caravan is available now through Google Play and the iTunes AppStore for a one-time introductory price of £42.99 (offer until 11th of April 2016, regular price £49.99).

For a full list of features, click here.

Devon caravan and camping haven crowned England’s top park

by Joe Jeffrey

Caravan park in tavistock named best in England

A Devon caravan and camping park has been named as England’s top destination for camping and touring guests in the VisitEngland Awards for Excellence 2016.

Woodovis Park, near to the ancient Stannary market town of Tavistock, received the accolade after recently taking top gold honours in both the finals of the Devon and South West tourism awards.

Members of the family-run business stepped up to receive their national trophy earlier this month at VisitEngland’s glittering awards ceremony at Blackpool’s Winter Gardens.

Owned by John and Dorothy Lewis, Woodovis is located in 14 acres of tranquil countryside, and is a member of the Best of British group of independently-run parks.

As well as pitches for touring caravans, motorhomes and tents, the park also offers popular glamping pods which provide comfortable and snug accommodation for couples.

The park also features a heated swimming pool and spa, and this year it will once again be running a full activities programme aimed at both grown-ups and children.

John Lewis described how everyone was extremely proud to have scooped three golds including the top VisitEngland award in its first ever entry to the competition. He said: “To have come out on top for the whole of England is incredible, and reflects the hard work every member of the team invests into making our little park a huge success.

“Now we’re all very much looking forward to sharing our success with both returning visitors and new guests when we open for the season in mid-March,” said John.

Woodovis was not the only Best of British park member to be celebrated in the finals of the VisitEngland Awards for Excellence 2016.

Also named among the top three parks in England was Poston Mill in Peterchurch, Herefordshire, which won the overall park of the year title in 2015’s Excellence awards.

The holiday park category winners in the awards were:

Gold: Woodovis Park, Tavistock, Devon

Silver: Darwin Forest Country Park, Matlock, Derbyshire – www.darwinforest.co.uk

Bronze: Poston Mill Park, Peterchurch, Hereford

Highly Commended: Castlerigg Hall Caravan & Camping Park, Keswick, The Lake District, Cumbria

Highly Commended: Padstow Touring Park, Padstow, Cornwall
 

The Caravan Club helps raise over £21,000 for Sport Relief

by Joe Jeffrey

Over £21,000 raised thanks to Caravan Club’s efforts

The Caravan Club helped to raise more than £21,000 for charity on Friday, after Club employees stayed on after work to man the only official BBC Sport Relief call centre at their headquarters in Sussex.  

An impressive £21,577 in donations was taken on the phones, while staff at The Caravan Club raised a further £2,000 through a number of fundraising events which took place throughout the week.

Sports personalities were also on hand to help man the phones during Friday night’s Sport Relief event, including Jamie Baulch, Derek Redmond, Amy Williams and Sophie Bray, who joined Club staff in taking donations and participating in games throughout the evening.

Nick Lomas, director general of The Caravan Club, said: “We wanted to do something to be a good neighbour and help in the community here in East Grinstead. It was a great opportunity for staff to come together and do some team work on something completely different from their normal day job.

Harvey Alexander, director of marketing, agreed, saying: “It’s a great initiative that has come from within The Club. It was our contact centre that suggested we get involved with Sport Relief and we’re delighted to be the only contact centre in Sussex.

“It was a fun-filled evening taking those really important donations for a really good cause. We had more than 100 volunteers manning the phones, so it was a real team effort.”