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PRODUCT RECALL: Bailey Caravans recalls all single axle Unicorn models (Seville, Madrid, Valencia and Almeria)

Bailey Caravans have issued a statement regarding a recent spate of wheel detachments on Bailey Unicorn models
Bailey Caravans have issued a statement regarding a recent spate of wheel detachments on Bailey Unicorn models
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Friday, 06, May 2011 04:48

by Marcus Dubois

Bailey Caravans has announced a product recall on all single axle models in the premium Unicorn range, after a small number of reports of wheels becoming detached from the caravan.

The Bristol manufacturer issued a notice today recalling all Seville, Madrid, Valencia and Almeria models in the Bailey Unicorn lineup. The firm stated that "while the level of incidence is low, we are taking this matter very seriously - and as a matter of urgency we are currently working with our suppliers to identify the cause of the problem." Until the problem is clarified Bailey has asked retailers to contact owners of affected Unicorn models "as a safety precaution".

Speaking with Caravan Times earlier today, marketing director Simon Howard believes the number of Unicorns affected is in single figures. However he urged owners in the meantime to ensure their wheel bolts are correctly tightened to ensure safety. And with this in mind Bailey has released a guide which "reiterates the importance of torquing the wheel bolts in accordance with the guidelines laid down in the Owner and Service Manuals prior to travelling with the caravan".

Guidance from Bailey Caravans on torquing Unicorn wheels

Bailey recommends that the correct torque setting for the Alloy wheels fitted to the current Unicorn range is: 110 Nm (81 Ft/lbs).

The manufacturer also recommended that wheel bolts should be tightened in sequence (each opposite fixing in succession) using a calibrated torque wrench.

Bailey has however warned against using items such as a corner steady brace or electric power wrench for torquing the wheels, "as it as dangerous to over tighten as to under tighten the bolts". The firm recommends that "as per the instructions in the manual, this should be done before every journey made with the caravan."

Contacting your Approved Bailey Retailer or Service Centre

The Bristol manufacturer has advised that "if customers are unable to carry out this task they should take their caravan to their nearest Approved Bailey Retailer or Service Centre".

All work affecting this specific wheel issue will be carried out under warranty. Bailey also informed Caravan Times that all owners affected will be contacted by letter, and that "details of the appropriate follow-up action required will be made available in due course".

Click here for full details of how to contact your Approved Bailey Retailer or Service Centre . Alternatively you can telephone the Bailey Customer Helpline on 0117 305 2939 or email helpline@baileycaravans.co.uk

Have you been affected by this product recall? Click here to have your say in our forum topic

Comments - What do you think?
  • "In the last two months I have had snaking problems when I am towing at more than 45mph, even passing cars can cause it to snake. Baileys have been contacted, and have said that they have not had any other reports of a Unicorn Valencia having this problem. I will be buying a Torqe Wrench to check my wheels and see if that is the cause of the snaking.I have even considered changing my car, a Ssang yong Kyron thinking that my car may be the cause even though I have had the car checked over and is in A1 condition."

    Malc Towers (Leicester) Posted: 28/04/2011 16:42:00

  • "Do we know if this is because the nuts are too tight. I have checked mine with a torque wrench and they did not budge a fraction of a millimetre.
    I reckon that mine have been tightened to a torque setting higher than 110nm"

    Geoff (Folkestone) Posted: 28/04/2011 17:23:26

  • "Strange this news about wheel detatchment we have a pegasus 2010 last month our wheel left our caravan could this be the same fault surely they are the same chasis.Been caravanning for over 50years with my husband and the only problem in that time has been a puncture on caravan never lost a wheel before."

    Evelyn Mineards (Cheshire) Posted: 28/04/2011 20:29:10

  • "I was somewhat surprised to read this recall.However my wife and I had a 2010 Pegasus on a single axle and lost the nearside wheel on our first outing. Our dealer was fantastic and we were back on the road after the axle had been removed, repaired and refitted. The other damage was minor and was soon repaired. I suspected someone tampered with the wheel bolts, perhaps not !! Still we have sold the caravan and now have a Unicorn Barcelona which we are delighted with in every respect. I do check the torque on all wheel bolts with a new torque wrench before every trip now."

    Anthony Poll (Daventry) Posted: 28/04/2011 20:41:08

  • "Hope the wings don't come off the Pegasus, then!!"

    Mary (Cheyenne Motorhome) Posted: 28/04/2011 20:49:17

  • "One has to wonder if its a faulty wheel casting issue, not unknown, or a chassis manufacturer one?
    Either way Bailey have done the right thing and not tried to hide the issue!"

    Niel (Here) Posted: 29/04/2011 09:55:15

  • "good job for caravan times i have the almeria ltd edition,the one with the 15oltr fridge was going to use it for the first time at whitsun so i will be now checking with retailer to see whats involved,but for your story i would not have known there was a problem,thanks."

    john drew (kingswood bristol) Posted: 30/04/2011 10:47:18

  • "This is very unlucky for Unicorn owners and for Bailey. Let's hope the problem is resolved quickly with Bailey's usual high level of customer service. It's brave and honest to decide to do a total product recall. With the best of intentions, major faults can still occur sometimes and I think the measure of a good company is how well they serve the customer when something like this goes wrong. good luck to all involved!"

    Adele Kain (Sale, Cheshire) Posted: 02/05/2011 07:08:50

  • "We have had the wheel come off our Bailey Unicorn after only 3 months! We were lucky not to have had a serious accident, we too are caravanners of many years, before always buying from Swift. We are not at all happy as we have not been contacted by manufacturer or dealer about the problem despite having had the accident. On the contrary only last week they were saying it must be our fault. Our accident happened on Easter Monday and we are trying still to get the problem acknowledged properly.

    We would like a replacement caravan as the chasis on ours will be damaged.
    "

    Susan Goodchild (Wooburn Green) Posted: 03/05/2011 18:16:52

  • "In response to Malc Towers and his snaking Valencia we too have a Valencia and i recently checked the nose weight and found it to be 125kg!
    We have two 6kg gas light cylinders and very little else in the front lockers, so it would be a good start to check the nose weight."

    Chris Tricks (London) Posted: 03/05/2011 20:06:15

  • "Why only Bailey and why only the Unicorns? Most caravans use the same or similar Al-Ko chassis and more particularly the same wheel/brake drums, although most probably have 14" wheels whereas the Unicorn has 15", so is this a particular problem with 15" wheels?"

    David Payne (Worksop) Posted: 05/05/2011 14:43:38

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